Area of expertise
Agentic AI & automation
Business AI agents and process automation, integrated into your tools.
AI agents and automations that genuinely save your teams time — not gadgets, but tools used in production.
Agentic AI
What we actually do
Operational services, not slides — delivered and maintained over time.
- 01Business AI agents: customer support, ticket handling, document generation
- 02Automation of internal processes (workflows, repetitive tasks)
- 03Integration of generative AI models into your existing tools (CRM, ticketing, messaging, ERP)
- 04Automatic generation of reports, documents and business content
Who it's for
Companies still spending a lot of time on repetitive tasks or high-volume requests (support, admin, case follow-up) and wanting to automate them without rebuilding everything.
How it works
- 01Identification of tasks and processes with high automation potential
- 02Design of a tailor-made agent or workflow
- 03Integration into your existing tools (no extra isolated system)
- 04Testing, tuning and progressive go-live
- 05Performance monitoring and continuous improvement
What you get out of it
Concrete business impact, not just technical impact.
- 01
Less time lost on repetitive tasks
- 02
Teams refocused on high-value work
- 03
AI that fits the way you work, not the other way around
Our other domains
FAWD covers all of your IT — discover the complementary areas of expertise.
- Cloud, network & serversCloud & network architecture, migration and management. Continuous monitoring.
- Data & industrial monitoringCollection, pipelines, history, alerts and operational data visualisation.
- Business apps & APIsWeb, mobile, APIs, integrations and end-to-end business platforms.
- Consulting & operationsAudit of the existing, strategic guidance, day-to-day operations.